Refund policy

AtΒ ZAVION, we aim to provide quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging.

  • You must provide proof of purchase or order confirmation.

To request a return, please contact us at getzavion@gmail.com with your order details. Once your request is reviewed and approved, we will provide instructions on how to return the item. Returns sent without prior approval may not be accepted.

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Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us within 48 hours of receiving the package.

To help us verify the issue quickly, we may request 180Β° or 360Β° complete video, clear photos or an unboxing video showing the condition of the package and the product at the time of opening. Once the issue is confirmed, we will arrange a replacement, return, or refund as appropriate.

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Non-Returnable Items

The following items are not eligible for return:

  • Personal care items that have been opened or used

  • Customized or special order products

  • Gift cards

  • Sale or clearance items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

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Exchanges

If you would like to exchange an item, please request a return first. Once the return is approved, you may place a new order for the replacement item.

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Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that banks or payment providers may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at getzavion@gmail.com.